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B2B Sales Support Executive

  • company Michael Debono Ltd
  • location Zebbug
  • job type Full Time

About Us

Michael Debono Ltd (MDL) is part of the Debono Group, a multifaceted Group of companies with a keen focus on the mobility sector . The company aims to deliver business growth by tapping into innovation that really impacts the lives of consumers.

The product offering is composed of passenger and commercial vehicles, motorbikes, vehicle parts and accessories and aftersales services. The company also offers consumers a range of consumer finance solutions to fund the acquisition of their vehicles. 

The candidate will be responsible for day to day administration duties of the Business Sales team

 

Key Result Areas & Accountabilities

  • Attend to walk ins
  • Acting as the client’s key point of contact along with the other sales team members
  • Supporting the sales team with file preparation, collecting or chasing customers for missing documents
  • Supporting the sales team to follow up on quotes
  • Booking test-drives and delivery appointments for customers
  • Calling customers with status updates of their vehicle (in transit, arrived, installing accessories)
  • Updating the reserved stock report
  • Opening of accounts
  • Handling vehicle transfer and resale process
  • Handling general administration duties and issuing of reports
  • Handling fleet contracts and buy back agreements
  • Maintaining and updating of databases such as of Japanese imports, company assets and fleet vehicles
  • Liaising with insurance companies and shipping agencies
  • Handling of renewal of licenses and VRTs
  • Assisting in the process of vehicle registrations, as necessary 
  • Assessing vehicle before delivering to clients
  • Calling clients to organize appointment when car is ready for pick up
  • Liaising with PDI to explain the preparation requirements of the vehicle 
  • Coordinating with workshop to fit accessories if any
  • Going through the relevant documentation which the customer needs to sign at the delivery stage
  • Explaining to client the vehicle features while delivering vehicle
  • Upon vehicle delivery, introducing the client to the aftersales point of contact
  • A week following delivery, following up on the client to maintain the relationship and assist further as needed
  • Liaising with other B2B colleagues and supporting the day-to-day operations during their absence
  • Collaborate with B2B sales team to identify and grow opportunities
  • Carrying out other duties as assigned by the B2B Senior Sales Executive

 

Essential requirements:

  • Familiar with Microsoft desktop operating systems and Microsoft Office applications
  • Clean police conduct
  • Experience in customer service role
  • Experience in automotive industry will be considered an asset
  • Possession of clean driving license

 

What we offer

  • A fast paced yet fun working environment
  • A lot of on-the-job learning
  • Support from experienced professionals
  • Competitive remuneration package
  • Flexible working arrangement
  • Health insurance
  • Employee referral scheme
  • Weekly breakfast
  • Monthly treats
  • Employee discount
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Job Summary


  • Job Reference: 5394/22
  • Published on: November 02, 2022
  • Primary Job Focus: Sales
  • Employment Type: Full Time
  • Experience: Entry
  • Location: Zebbug
  • Status: Vacancy Opened
  • Application Deadline: January 14, 2023

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