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Client Care Specialist

  • company Michael Debono Ltd
  • location Zebbug
  • job type Full Time

About Us

Michael Debono Ltd (MDL) is part of the Debono Group, a multifaceted Group of companies with a keen focus on the mobility sector . The company aims to deliver business growth by tapping into innovation that really impacts the lives of consumers.

The product offering is composed of passenger and commercial vehicles, motorbikes, vehicle parts and accessories and aftersales services. The company also offers consumers a range of consumer finance solutions to fund the acquisition of their vehicles. 

Responsible for assisting clients throughout their customer journey. 

Key Result Areas & Accountabilities

▪ Inbound client calls related to servicing, technical enquiries, ordering of parts, sales enquiries, finance and 
insurance related queries 
▪ Responsible for digital media such as facebook pages, messenger
▪ Responsible for replying to customers on info and service mailboxes 
▪ Processing of parts arrival document 
▪ Outbound calls to upsell service plans and servicing 
▪ Book services for clients including transport 
▪ Carry out service pre-calls 
▪ Carry out any other task as directed by one’s superior 


Essential requirements

▪ Experience in a customer facing position 
▪ Familiar with Microsoft Office applications as well as IT proficient  
▪ A clean police conduct 
▪ Automotive and/or technical background 


What we offer

  • A fast paced yet fun working environment
  • A lot of on-the-job learning
  • Support from experienced professionals
  • Competitive remuneration package
  • Flexible working arrangement
  • Health insurance
  • Employee referral scheme
  • Weekly breakfast
  • Monthly treats
  • Employee discount
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Job Summary

  • Job Reference: 4201/22
  • Published on: November 08, 2022
  • Primary Job Focus: Customer Experience
  • Employment Type: Full Time
  • Experience: Entry
  • Location: Zebbug
  • Status: Vacancy Opened
  • Application Deadline: December 16, 2022

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