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Senior Sales Manager

Michael Debono Ltd
Full Time
Sales
Senior Management
Closing date 15/11/2024
Published on 06/09/2024
On Premises

Job Description

Overview

Senior Sales Manager

Key Result Areas & Accountabilities

  • Provide day-to-day leadership to the B2C sales team (new and used) and the administration team to achieve sales targets.
  • Recruit and manage performance of the sales and administration teams, ensuring alignment with company goals.
  • Mentor and coach the sales team, providing regular feedback and conducting performance reviews.
  • Coordinate product knowledge training for sales staff.
  • Collaborate with the Marketing team to align on vehicle promotional campaigns and provide feedback on product specifications, brochures, merchandise, showroom layout, and digital user experience.
  • Work closely with the Procurement department to manage stock orders based on customer demand and market trends.
  • Actively contribute to the digital transformation projects and GFMV committee.
  • Attend supplier meetings to stay informed about new products and market developments.
  • Achieve sales revenue and profitability targets; analyze sales, revenue, and management accounts reports to track performance against these targets.
  • Prepare and manage the annual budget.
  • Revise and implement sales commission structures to incentivize profitability.
  • Monitor trade-in valuations and manage reserved stock, ensuring adherence to service level agreements (SLAs).
  • Evaluate internal efficiency at customer touchpoints, providing recommendations for process automation, optimization, and software management.
  • Analyze results from monthly sales experience mystery shopping; implement operational changes to achieve targeted customer satisfaction levels (e.g., NPS 80).
  • Ensure support for the sales team from other departments to enhance overall customer satisfaction.
  • Handle customer complaint resolutions, ensuring the showroom meets company standards.
  • Oversee team timesheets, leave requests, and confirm commission payouts with the sales team.
  • Ensure adherence to health and safety protocols and proper showroom start-up and shut-down procedures.
  • Communicate regularly with Sales, Call Centre, and Marketing teams about updates and offers.
  • Stay informed about industry trends and competitor activities to maintain a competitive edge.
  • Develop and maintain relationships with key clients and stakeholders.
  • Implement and oversee CRM strategies to enhance customer engagement and loyalty.
  • Regularly report to senior management on sales performance and market insights.
  • Carrying out any other duties as instructed by one’s superior

Knowledge & Experience

Essential requirements:

  • Familiar with Microsoft desktop operating systems and Microsoft Office applications
  • Sound Working knowledge of internal IT system
  • A clean police conduct
  • In depth technical Knowledge of the products
  • Knowledge of the industry
  • Minimum of 5 year experience in a senior business development role
  • Valid driving license
  • Passion for sales
  • Good command of both English and Maltese
  • Willingness to travel

What We Offer

  • Competitive remuneration package
  • Health Insurance
  • Employee referral scheme
  • Weekly breakfast
  • Monthly treats
  • Employee discounts
Languages
  • English

  • Maltese