Senior Sales Manager
Key Result Areas & Accountabilities
- Provide day-to-day leadership to the B2C sales team (new and used) and the administration team to achieve sales targets.
- Recruit and manage performance of the sales and administration teams, ensuring alignment with company goals.
- Mentor and coach the sales team, providing regular feedback and conducting performance reviews.
- Coordinate product knowledge training for sales staff.
- Collaborate with the Marketing team to align on vehicle promotional campaigns and provide feedback on product specifications, brochures, merchandise, showroom layout, and digital user experience.
- Work closely with the Procurement department to manage stock orders based on customer demand and market trends.
- Actively contribute to the digital transformation projects and GFMV committee.
- Attend supplier meetings to stay informed about new products and market developments.
- Achieve sales revenue and profitability targets; analyze sales, revenue, and management accounts reports to track performance against these targets.
- Prepare and manage the annual budget.
- Revise and implement sales commission structures to incentivize profitability.
- Monitor trade-in valuations and manage reserved stock, ensuring adherence to service level agreements (SLAs).
- Evaluate internal efficiency at customer touchpoints, providing recommendations for process automation, optimization, and software management.
- Analyze results from monthly sales experience mystery shopping; implement operational changes to achieve targeted customer satisfaction levels (e.g., NPS 80).
- Ensure support for the sales team from other departments to enhance overall customer satisfaction.
- Handle customer complaint resolutions, ensuring the showroom meets company standards.
- Oversee team timesheets, leave requests, and confirm commission payouts with the sales team.
- Ensure adherence to health and safety protocols and proper showroom start-up and shut-down procedures.
- Communicate regularly with Sales, Call Centre, and Marketing teams about updates and offers.
- Stay informed about industry trends and competitor activities to maintain a competitive edge.
- Develop and maintain relationships with key clients and stakeholders.
- Implement and oversee CRM strategies to enhance customer engagement and loyalty.
- Regularly report to senior management on sales performance and market insights.
- Carrying out any other duties as instructed by one’s superior
Knowledge & Experience
Essential requirements:
- Familiar with Microsoft desktop operating systems and Microsoft Office applications
- Sound Working knowledge of internal IT system
- A clean police conduct
- In depth technical Knowledge of the products
- Knowledge of the industry
- Minimum of 5 year experience in a senior business development role
- Valid driving license
- Passion for sales
- Good command of both English and Maltese
- Willingness to travel
What We Offer
- Competitive remuneration package
- Health Insurance
- Employee referral scheme
- Weekly breakfast
- Monthly treats
- Employee discounts