About Us

Michael Debono Ltd (MDL) is part of the Debono Group, a multifaceted Group of companies with a keen focus on the mobility sector . The company aims to deliver business growth by tapping into innovation that really impacts the lives of consumers.

The product offering is composed of passenger and commercial vehicles, motorbikes, vehicle parts and accessories and aftersales services. The company also offers consumers a range of consumer finance solutions to fund the acquisition of their vehicles. 

Michael Debono Limited is seeking to engage a Bodyshop Administrator to join the team. 

The Bodyshop Administrator will deal with clients that go to the Bodyshop on a continuous basis.

This position is being offered on a full-time (40hrs per week) indefinite basis and reports directly to the Bodyshop Leader.  

The Position 

• Ensure all customer interactions through telephones, face to face and written are responded to promptly, courteously and dealt with in an efficient manner. 
• All customers are greeted professionally at service desk, confirming all details before work is carried out. 
• Ensure that accurate job cards, estimates, and related information are produced.
• Certify that customers are kept informed of progress of their vehicle and of any additional work that is likely to occur, obtaining authority to proceed.  
• Deal efficiently and courteously with all customer complaints, logging them and passing relevant information to the Service Advisor to ensure a correct and prompt conclusion. 
• Updating of system on a continuous basis
• Administrative duties
• Issue reports as required
• Carry out other duties as instructed by one’s superior

The Requirements

• At least 1 year experience in administration/customer care
• Familiar with Microsoft desktop operating systems and Microsoft Office applications
• A clean police conduct
• Have a passion in dealing with customers
• Ideally has a good understanding of the vehicle body parts and repair processes

What We Offer

• Competitive remuneration package
• Continuous development and mentoring
• Flexible working arrangement
• Health insurance
• Employee referral scheme
• Weekly breakfast
• Monthly treats
• Employee discounts

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