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Client Care Specialist

Michael Debono Ltd
Full Time
Customer Experience
Entry
Closing date 15/11/2024
Published on 26/07/2024
On Premises

Job Description

Overview

Responsible for assisting clients throughout their customer journey. 


Key Result Areas & Accountabilities


▪ Inbound client calls related to servicing, technical enquiries, ordering of parts, sales enquiries, finance and 
insurance related queries 
▪ Responsible for digital media such as facebook pages, messenger
▪ Responsible for replying to customers on info and service mailboxes 
▪ Processing of parts arrival document 
▪ Outbound calls to upsell service plans and servicing 
▪ Book services for clients including transport 
▪ Carry out service pre-calls 
▪ Carry out any other task as directed by one’s superior 

 

Essential requirements


▪ Experience in a customer facing position 
▪ Familiar with Microsoft Office applications as well as IT proficient  
▪ A clean police conduct 
▪ Fluent in both Maltese and English
▪ Automotive and/or technical background 

 

What we offer

  • A fast paced yet fun working environment
  • A lot of on-the-job learning
  • Support from experienced professionals
  • Competitive remuneration package
  • Flexible working arrangement
  • Health insurance
  • Employee referral scheme
  • Weekly breakfast
  • Monthly treats
  • Employee discount
Languages
  • English

  • Maltese