Responding to other clients’ requests as they come in, be it via telephone call to the Showroom, via email through the company website or from the Sales Manager or via the company’s social media channels

Covering the entire sales process from start to finish to ensure a positive customer experience in the Showroom and upselling any additional products which might make sense for the clients in question

Developing relationships with clients and monitoring their evolving needs on a regular basis through open and interactive communication, assisting them as required, preparing offers for them and guiding them as necessary in a timely manner

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Handling customer complaints, providing appropriate solutions and alternatives within a reasonable time frame and following up to ensure resolution

Following up on existing sales enquiries and keeping a record of customer interactions (updating the relevant CRM accordingly)

When clients decide to confirm an offer or quotation, processing the sale via the issuance of cash sales or invoices on Business Central, handling the necessary payment and collecting the cash

Liaising with the Stores and Finance Departments for the preparation/delivery of material and the transfer of payments, respectively, while ensuring strict adherence to the Company’s Cash Security Policy and reconciling the daily revenue with the Finance Department

Taking care of the Showroom from a Sales perspective, ensuring that it is adequately stocked with items to be displayed and sold, organised for a positive customer experience and replenished regularly

Carrying out other duties as assigned by the Sales Manager from time to time.

  

Knowledge & Experience

• Have a good working knowledge of sales
• Clean police conduct
• Valid driving license
• Client-oriented predisposition
• Ability to multi-task, work un
• Positive attitude & Flexibility
• Excellent command of the English and Maltese languages

What we Offer

• Competitive remuneration package 

• Continuous development and mentoring 

• Flexible working arrangement 

• Health insurance 

• Employee referral scheme 

• Monthly treats 

• Employee discounts