The Team Lead for New Vehicles plays a crucial role in ensuring the smooth operation of the sales team and overseeing customer interactions. This role is responsible for aligning team performance with company goals, optimizing customer satisfaction, and contributing to the profitability of the new vehicle sales division. 

Key Responsibilities:

Team Leadership & Performance Management:

Ensures all sales team members understand their roles in the sales process and monitors their performance against agreed targets. 

Leads by example, encouraging skills and behaviors that reflect the company’s brand values. 

Manages the sales team daily to ensure targets are met, providing guidance, support, and coaching where necessary. 

Sales Process & Customer Interactions:

Attends to customers for test drives and quotes, ensuring excellent customer service. 

Follows up on leads and quotes, accurately recording all data in CRM systems. 

Monitors team follow-ups on a regular basis to ensure no sales opportunities are missed. 

Ensures finance penetration is met, taking corrective actions if necessary. 

Operational Excellence:

Ensures all sales, administrative, and consumer finance processes are followed to company standards. 

Ensures vehicle and aftersales prices on databases, sales tools, and websites are accurate and up to date. 

Ensures showroom standards are upheld. 

Customer Experience & Compliance:

Responsible for ensuring customer data is handled in line with GDPR regulations. 

Ensures health and safety standards are adhered to across the team. 

Resolves customer complaints in a timely and professional manner, focusing on maintaining high customer satisfaction. 

Administration & Reporting:

Oversees the accurate and timely approval of timesheets and leave requests in the system. 

Maintains the daily lead files and weekly follow-up reports. 

Manages the issuance of commission reports and confirms accuracy with the team. 

Ensures the “fire up” and “fire down” procedures are completed. 

Strategic Involvement:

Contributes to the management team, helping drive the business forward by implementing strategies aligned with company objectives. 

Key Competencies:

Strong leadership and team management skills. 

Proven ability to meet sales targets and drive team performance. 

High level of honesty and integrity, particularly regarding trade-ins and customer dealings. 

Excellent communication skills and ability to collaborate across departments. 

Detail-oriented with strong organizational and problem-solving abilities. 

In-depth knowledge of sales and finance processes within the automotive industry. 

Customer-centric mindset, always focused on enhancing customer experience. 

Requirements:

Prior experience in sales.

Leadership experience, with a proven track record of managing a sales team. 

Familiarity with CRM systems and sales tools. 

What We Offer

Competitive remuneration package 

Health Insurance 

Employee referral scheme 

Monthly treats 

Employee discounts