Responsible for assisting clients throughout their customer journey.  

Key Result Areas & Accountabilities

 Handling phone, email and facebook sales enquiries 

 Supporting the sales team with file preparation, collecting or chasing customers for missing documents

 Registering, filtering and following up on leads especially those originating from campaigns

 Supporting the sales team to follow up on quotes

 Booking test-drives and delivery appointments for customers

 Calling customers with status updates of their vehicle (in transit, arrived, installing accessories)

 Updating scorecard with daily sales

 Updating the reserved stock report

 Supporting in the run of flex customer surveys

 Extracting list of flex customers who are in their 2.5 year term, so that the sales team will provide them a better deal for them to shift vehicle on expiry of the 3 year flex term

 Opening of accounts

 Hosting, if required

 Extracting stock list and communicating with customer about stock availability, during enquiry

 Acting as reference point and following up with internal departments such as PDI and body shop to support the sales team to deliver the vehicle on time 

 Providing support in provision of content to marketing

 Attending training 

 Updating list of used cars stock

 Carrying out flex service reminders 

 Supporting call centre team in taking aftersales enquiries, if required

 Carrying out other duties as requested by one’s superior

 

Essential requirements

▪ Experience in a customer facing position 

▪ Familiar with Microsoft Office applications as well as IT proficient  

▪ A clean police conduct 

▪ Automotive and/or technical background  

 

What we offer

• Support from experienced professionals 
• Competitive remuneration package 
• Flexible working arrangement 
• Health insurance 
• Employee referral scheme 
• Monthly treats 
• Employee discounts